Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at hello@nureviveshop.com.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Where applicable, we may also provide a return shipping label. Please do not send any products back without contacting us first, as unauthorized returns may not be accepted.

For any questions regarding a return, you can contact us at hello@nureviveshop.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you received the wrong product.

Please include your order number and, when possible, photos of the issue so we can evaluate the situation and make it right.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, personal care products that have been opened, used, or had their protective seal removed may not be eligible for return, unless the product arrived damaged, defective, or incorrect.

Certain other products, including gift cards, custom or personalized items, hazardous materials, flammable liquids, or gases, may also be non-returnable.

Please contact us at hello@nureviveshop.com if you have questions about whether your item is eligible for a return.

Sale or promotional items may be subject to the same eligibility requirements outlined above unless otherwise stated or required by applicable law.

Exchanges

If you would like a different item, please contact us at hello@nureviveshop.com.

The fastest way to receive a replacement is typically to complete the approved return process and place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law.

Returned items must generally be in the same condition in which they were received, unused and in their original packaging, unless applicable consumer law provides otherwise. You’ll also need your receipt or proof of purchase.

Certain sealed goods that are not suitable for return for health protection or hygiene reasons may lose their right of withdrawal once unsealed, where permitted by applicable law.

Refunds

We’ll notify you once your approved return has been received and inspected and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, please contact us at hello@nureviveshop.com.